Frequently Asked Questions (FAQ)

Welcome to the Ravon Wear FAQ section! Here you will find answers to the most common questions regarding our services, products, and orders. If you cannot find the answer to your question, feel free to contact us via email at support@ravonwear.com.

1. How can I place an order on Ravon Wear?
To place an order, select the products you want to purchase and add them to your cart. When you're ready to checkout, proceed to enter your shipping and payment details, then confirm your order. You will receive a confirmation email with the details of your purchase.

2. What payment methods do you accept?
We accept payments via credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods available during checkout.

3. Can I modify or cancel an order after placing it?
Once the order is confirmed, we cannot guarantee that modifications or cancellations are possible. However, if you'd like to make changes, we encourage you to contact us as soon as possible via email at support@ravonwear.com.

4. How can I track my order?
Once your order is shipped, you will receive an email with the tracking number and a link to monitor the status of your shipment. You can use the tracking number to check the location of your package.

5. How long will it take to receive my order?
Delivery times depend on the shipping method selected:

  • Standard Shipping: 5-7 business days.

  • Express Shipping: 1-3 business days.

6. What are the shipping costs?

  • Standard Shipping: Free on all orders.

  • Express Shipping: €3.90 for orders under €50. Free for orders over €50.

7. Can I return a product?
Yes, we accept returns within 14 days of receiving the product. For more details, please refer to our Return and Refund Policy.

8. How can I return a product?
To initiate a return, send us an email at support@ravonwear.com with your order number and the reason for the return. We will provide you with detailed instructions on how to return the product.

9. When will I receive my refund?
Once we receive the returned product and confirm it meets the conditions of our return policy, we will process your refund within 14 days. The refund will be issued using the same payment method used for the purchase.

10. Do you offer discounts or promotions?
Occasionally, we offer special promotions and discounts. We recommend signing up for our newsletter or following our social channels to stay updated on exclusive offers.

11. Can I change the shipping address after placing the order?
If your order has not been shipped yet, contact us as soon as possible via email at support@ravonwear.com to update the shipping address. If the order has already been shipped, we cannot change the address.

12. How can I contact customer service?
You can contact our customer service by sending an email to support@ravonwear.com. We will respond to your message as quickly as possible.

13. Are my personal data safe?
Yes, we handle your personal data in accordance with our Privacy Policy. We take security measures to protect your information and ensure your privacy throughout the purchase process.

14. Do you offer a product warranty?
Yes, all products purchased on Ravon Wear are covered by a 14-day warranty from the date of receipt. If a product is defective or not as ordered, you can return it for a full refund.

15. Can I buy from Ravon Wear if I live outside Italy?
Currently, Ravon Wear only ships within Italy.

Thank you for choosing Ravon Wear! If you have any other questions, we are always here to help.